FAQs

Below is a collection of commonly asked questions. If you have any further queries, please contact us via one of the various methods found here and we would be happy to chat all things Tiny Tones! 😀🎶

 

Product Questions:

 

What should I buy for my child's particular age?

We have so many options and it can often be hard to choose. We love chatting to our customers! We can certainly assist in helping you select a great age appropriate instrument for your little one. Please feel free to engage with us on our chat feature in the bottom right of the screen. We man this ourselves as often as we can (we are actually kind of addicted 😆), or email us at hello@tinytones.com.au and we will be happy to discuss your needs specifically. 

What is the difference between the Pat Bell Shelf and the Pat Bells 8 set? 

There are quite a few differences including the packaging and the colour coded music that they come with. However the main differences are in the construction, and the range of notes.  

The shelf is 5 notes set into a wooden shelf so the bells can't be moved and is easy for a child to sit at and play. However the 8 bells can still be played easily by a young child whilst under supervision as they are single bells that can more be easily moved about. Both items are extremely well made and sturdy to withstand the test of any toddlers heavy handed (or footed 😆) playing. If you are looking for a beautiful instrument set to grow with, we would recommend the 8 set with the larger range of notes. 

Where are your products made? 

Our products are sourced from sustainable instrument and toy makers from around the world. They have all been specifically selected for their quality by us, and come from countries including Italy, Taiwan, Vietnam, Germany and India. You can find specific information on each product page, but if you would like any further clarification on materials or country of manufacture, please reach out at hello@tinytones.com.au. 

Are you an Australian Company?

We certainly are! We are two Aussie mums with a passion for musical play and child development. Find out all about us and how Tiny Tones came to be here.

 

Customer Service Questions:

  

When will my order be dispatched?

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. If an order is placed before 1pm AEST it will be dispatched the same day. If placed after that time they will be dispatched the next business day. Parcels are not collected by couriers on public holidays so will leave the next business day.

If you have purchased during a sales event, please allow an extra 2-3 business days for dispatch due to larger volumes. If you have purchased a pre sale item, you will be notified as soon as the item arrives and is shipped.

If you have particular timeframe to receive your order, please contact us prior to confirm. For further questions regarding your order, please contact us at hello@tinytones.com.au. See our full shipping policy here.

How long will my order take to arrive after dispatch?

We are a proud Australian company and use Australia Post for standard and express delivery. Please check the Australia Post delivery speeds & coverage estimate based on where you are located. Next day parcel delivery is not for all locations. 

If you have any questions about our express shipping options please email us at hello@tinytones.com.au. See our full shipping policy here.

Do you offer express post?

Express shipping is available for a fee and is dependent upon the weight of your order. Cost will be determined at checkout. If you require an estimate, please email us at hello@tinytones.com.au. See our full shipping policy here.

Do you ship internationally?

International shipping is available for a fee and is dependent upon the weight of your order. Cost will be determined at checkout. If you require an estimate, please email us at hello@tinytones.com.au. See our full shipping policy here.

Can I make changes to my existing order?

We may add to or change your existing order providing your order has not already been processed or dispatched. If you would like to add to or change your order you will need to email us as at hello@tinytones.com.au and we will respond as soon as we can. 

We may also need to manually adjust the total amount of your order, so you may be asked to provide details of your payment method so that we can make the appropriate changes.

If your parcel has been dispatched, we offer returns on items that are in original and saleable condition within 14 days of receipt of the parcel. See our full returns policy here.

I have received a damaged item. What do I do?

We aim for a positive experience for all of our customers and we really try our best for everything to arrive in perfect condition. However sometimes unfortunately things happen. Please contact us as soon as you discover the damaged item at hello@tinytones.com.au and we will get right onto sorting that out for you. See our full returns policy here.

I would like to return my purchase. What do I do? 

We aim for a positive experience for all of our customers. We offer returns on items that are in original and saleable condition within 14 days of receipt of the parcel. Please contact us at hello@tinytones.com.au and we will assist you. See our full returns policy here.